Heating Experts is committed to respecting your privacy. After all, you're the reason we're here.
While accessing Heating Experts products and services, we may collect personal information from you such as your name, email address, language, and more. We use this personal information to:
When you register for Heating Experts or use our software, we may collect non-personal information − data that does not permit direct association with any specific individual, such as your country and operating system. This information is used to help us improve our products and services.
We use temporary and permanent cookies to enhance your experience of our Heating Experts services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in' option in Heating Experts, a permanent cookie will be stored on your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website.
Web beacons are 1x1 clear images that are embedded onto a web page or an email to document traffic and for website analytics without collecting any Personal Information. To provide the service, we may from time to time employ the use of web beacons on the website and in emails.
Please be aware that laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. In addition, we may also disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary by Heating Experts in our sole and absolute discretion for protecting the safety of our users, employees, or the general public.
We implement a variety of security measures to maintain the safety of the personal information and data stored in your account. Access to your name and email address is restricted to the employees of Heating Experts and Heating Experts. Data stored in your account is only accessed by the Heating Experts team when performing a migration, or support services.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information by contacting Heating Experts Support. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.